Metallisation and Covid-19
Update 27 March 2020
This update follows a decision regarding service staff and a customer being designated as a key supply company.
During the current containment phase of Covid-19, Metallisation are following Government advice and taking sensible steps to protect the health of our staff whilst attempting to continue to provide the high-levels of customer support that we offer. We feel that it is important to take reasonable precautions but recognise the need not to create undue panic.
From 24th March, our assembly, production and stores facilities will remain open and operational. Our clerical support staff who are not already working from home will begin home working. We are setup well with VOIP phone systems and remote working but during this first few days, there may be a few teething problems. Please can we ask for your patience while we settle into this new working method.
From 27th March, our technical support staff will only travel to sites where the customer is a designated key supply company. Even then, we will need to have confirmation that you are practicing social distancing and have no confirmed cases in the area that our engineers will be working. Support for all other UK and overseas customers will remain available by phone, email and video conferencing. We are doing our best to support customers technically – please bear with our support team as they try to assist you. We are still able to repair and service equipment at our factory and can arrange collection and delivery on your behalf. We have taken this step to protect the safety of our engineers and their families and ensure that we remain operational to support essential key supply companies.
All overseas travel is still not permitted and we will continue to do our very best to support you by phone, email or video conference.
As of 27th March, logistics seems to be generally OK. There are some delays to all forms of shipping but not substantial delays. We continue to use DHL who are continuing to offer good service but have imposed Covid-19 surcharges to some of their shipments which we are obliged to pass on.
From 24th March, we will not accept any suppliers or customers for demonstrations/training under any circumstances.
As much as possible, we maintain the mantra of ‘business as usual’ providing excellence in our products, support and innovation. This is likely to become increasingly challenging in the coming days and weeks but our efforts to support will never diminish.
Thank you for your understanding and we hope that you all remain safe during this challenging situation.